Select Language : English 日本語 中文(简体字)

Americas

Brazil: English / 日本語 / Português do Brasil
United States: English

Europe, Middle East, Africa (EMEA)

EMEA:
(Belgium, France, Germany, Netherlands, Spain, United Arab Emirates, United Kingdom)
English / 日本語 / Español / Deutsch / Français
Russia: English / 日本語 / русский

Asia Pacific

Japan(Business): English / 日本語
Japan(Residential): English / 日本語
Australia(NTT Com ICT Solutions): English
Mainland China: English / 日本語 / 簡體中文
Hong Kong & Macao: English / 日本語 / 繁体中文 / 簡體中文
India: English / 日本語
Indonesia: English
Korea: English / 日本語 / 한국어
Malaysia: English
Philippines(DTSI): English
Singapore: English / 日本語
Taiwan: English / 日本語 / 繁体中文
Thailand: English / 日本語
Vietnam: English / 日本語
cmn_ic_service-kobetsu_op

Operations Management

One-stop Managed ICT Services

Based on ISO20000, we provide high quality ICT standard management service at 24 ⁄7 operation and maintenance system. Our staff could respond in either Chinese, English or Japanese.

cn_en_img_one-stop-managed-ict-services_01
Service Item Content
One-stop Reception All the inquiries from our client such as system operation status, or contacts upon trouble-shooting are accepted by one reception window. And we offer to respond in either Chinese, English or Japanese.
System Monitoring With periodical Ping monitoring and SNMP monitoring, trouble and error is to be discovered swiftly. And function management enables monitoring upon system operation status.
Incident Disposal Key spot could be identified upon trouble, and system could be recovered instantly.
Problem Management To avoid and reduce incidents, we give reports on incident calculation and research results upon the causes of any trouble recurrence of the same device.
Reporting Periodical reporting and meetings are taken to manage incidents, system functions and operation conditions.
Structure Management Total management, revision record and maintenance information upon the physical structure, logical structure as well as system settings of the client’s IT information system are available.
 

Back to Top

Shanghai industry and Commerce