January 01, 2009
NTT Communications China Co., Ltd. Customer Service Center Certified ISO/IEC 20000-1:2005
NTT Communications China Co., Ltd. Customer Service Center has successfully passed the auditing of DNV and achieved the ISO/IEC20000-1:2005 Certification on Nov. 27, 2008.
ISO 20000, formerly BS 15000, is the international standard for IT Service Management, compliance with the ITIL (Information Technology Infrastructure Library) framework defined by the British Office of Government Commerce (OGC). ISO 20000 is developed to have different enterprises to follow the same standard when they deploy their IT infrastructure, either internal or outsourced, in order to benefit their employees and customers. The standard actually comprises two parts: ISO/IEC 20000-1 and ISO/IEC 20000-2. ISO 20000-1 is the 'Specification for Service Management, and it is this which is certifiable against. ISO 20000-2 is the 'Code of practice for Service Management', and describes best practices, and the requirements of Part 1. It sets out the main process, such as Service Report, IT Service Budget and Accounting, Information Security, Suppliers, Incident and Change Management, to ensure to achieve the ultimate goal of IT service management effectively.
Based on the existing projects under maintenance, we established the countermeasure group led by experienced staff. Through rational allocation of internal resources, we improved our business processes and reinforced the management principles. After nearly one year’s efforts, we achieved the recognized level.
At present, there are no more than 30 enterprises who acquired the ISO 20000 certificate in China. We are the first among Japan-based enterprises who are awarded this.
|Certificate Date||：||27 Nov 2008|