One-stop Managed ICT Services
Based on ISO20000, we provide high quality ICT standard management service at 24 ⁄7 operation and maintenance system. Our staff could respond in either Chinese, English or Japanese.
|One-stop Reception||All the inquiries from our client such as system operation status, or contacts upon trouble-shooting are accepted by one reception window. And we offer to respond in either Chinese, English or Japanese.|
|System Monitoring||With periodical Ping monitoring and SNMP monitoring, trouble and error is to be discovered swiftly. And function management enables monitoring upon system operation status.|
|Incident Disposal||Key spot could be identified upon trouble, and system could be recovered instantly.|
|Problem Management||To avoid and reduce incidents, we give reports on incident calculation and research results upon the causes of any trouble recurrence of the same device.|
|Reporting||Periodical reporting and meetings are taken to manage incidents, system functions and operation conditions.|
|Structure Management||Total management, revision record and maintenance information upon the physical structure, logical structure as well as system settings of the client’s IT information system are available.|